The involvement and committment in PersonaLAB help to build a new professional way of thinking, based on outcomes, not only on care processes. Each PersonaLab project is organised in three macro steps: 1) preliminary activities, 2) training for developing new methodological competences for supporting the evaluations and 3) direct work for at least 12 months.

Preliminary activites include:

• knowledge of the local context,
• analysis and selection of measurement scales and evaluation approach,
• definition of the protocol,
• definition of username and password for accessing the web platform called SPweb.

The training is organised in meetings that consider the following themes:

• The personalised project and the integrated work: meaning, contents and characteristics.
• The PersonaLAB methodology and its peculiarities.
• Examples and findings from other Labs.
• Criteria for a multidimensional assessmetn and the definition of personalised plans.
• Criteria for measuring and evaluating the outcomes.
• Training on the SPweb software.
• A systematic documentation that is shared and multidimensional.
• Case studies.

During the Lab, professionals learn to implement the protocol in their direct practice with a group of users and describe:

1. the demand,
2. the problem,
3. the care plan,
4. the interventions,
5. the evaluation.

Each person included in the PersonaLAB is assessed at T0  (preliminary analysis), ri-assessed at T1 after 3 months and re-assessed at T2 after 3 more months. This phase is monitored with meetings and supported with an on.line monitoring on cases.

At the end of the project, an evaluation of effectivenes (and cost/effectiveness) is completed, woth specific analysis on:

• polar schemes in different times
• observable factors in two times (observed and measured)
• participatory evaluation from all stakeholders
• outcome description and documentation
• selection of findings to disseminate